Entitlement Services Business Analyst - part time (hybrid or remote)

Date Opened: Sep 13, 2023

Location: Belfast, Northern Ireland, GB

Company: Allstate Insurance Company

About Us


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.


Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 






Northern Ireland/ Remote, GB



Your role in the team


Identity and Access Management (IAM) is a security discipline that enables the right individuals to access the right resources at the right times for the right reasons. In partnership with business areas, it is a collection of processes and technologies used to manage digital identities (Identity Management) and to control access (Access Management) that protect individuals or devices using Allstate’s resources.  


The Entitlement Services Business Analyst will assist in the management and maintenance of Entitlement Services’ processes and other general administrative tasks to ensure the team’s processes are complete, correct, compliant and accessible. This is an exciting opportunity for an individual with product and process skills to join the team and make their mark in the design and implementation of product mindset driven strategies and processes. 


Responsibilities include (but are not limited to) 


  • Manage and monitor ServiceNow queues (CTASKs, Incidents and Work Requests) and ensure tickets are completed within agreed SLAs. 
  • Document and maintain the team’s processes, supporting documentation, job aids and communications. 
  • Ensure the compliance of Allstate Security Policies and Standards in the Active Directory Environment are maintained. 
  • Take part in the design and implementation of continual improvement opportunities 



So, what are the essential criteria to apply?


  • All candidates must evidence an existing right to work in the UK'
  • Minimum of 2 years’ experience in design and implement of processes 
  • Minimum of 2 years’ experience working in a governance team 
  • Experience in formulating data reports and providing analysis  
  • Proficient in Excel, Word, and PowerPoint 



We also have some desirable criteria


  • Experience in Security governance processes, particularly with reference to Identity Access Management  
  • Experience with managing lifecycle of processes 
  • Evidence of Product mindset  
  • Knowledge of Active Directory 


What we offer


As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.



Statement on Fair Employment and Equal Opportunities


Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.



The closing date for receipt of applications is Wednesday 27th September 2023