Product Manager (hybrid)

Date Opened: Aug 4, 2022

Location: Belfast, GB Derry/ Londonderry, GB Strabane, GB

Company: Allstate Insurance Company

About Us

 

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight).

 

Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

 

 

Location

 

 

Belfast/ Derry-Londonderry/ Strabane

 

 

Your role in the team

 

We are hiring for a Senior Product Manager within our Direct Sales, Service & Marketing organisation. We are in the midst of transforming our organisation to standardise and optimise our contact centers as part of rethinking how we engage with our customers. This Senior Product Manager will play a key role in helping us define and achieve the future of technology used in our contact centers to support our customers with specific responsibility for our Contact Center CRM suite of products.

 

 

The Product manager will have a citical focus on strategic product vision, product discovery, roadmaps, and backlogs to maximize the customer and enterprise value by ensuring the right customer information is available at the right times and in the right medium. The Product Manager is responsible for building key relationships and working closely with key stakeholders and partners, ensuring the successful definition and execution of strategies and achievement of enterprise goals. Product Managers are also responsible for actively participating in our learning culture; including coaching and mentoring staff, stakeholders and peers.

 

 

This role directly supports Allstate’s vision and strategies of transformative growth and Contact Center Modernization. 

 

 

Responsibilities include (but are not limited to):

 

  • Create, drive and execute product strategy for one or more products in our growing digital product portfolio
  • Create product backlogs and manage product strategies including feature/story creations and prioritization
  • Create and manage KPIs and an effective vision with timely stakeholder feedback on iterations
  • Be recognized as the “voice of the customer”; invest significant time with current and potential customers to understand their needs & habits
  • Engage in discovery/test & learn activities to quickly validate assumptions and direction
  • Use customer feedback, detailed market analysis, and data gathering to make decisions about product strategy
  • Define and manage metrics to measure the success of your efforts and to inform the overall product strategy
  • Decompose complex problems into smaller manageable tasks by creating and prioritizing efforts
  • Manage prioritization and create an effective vision with timely stakeholder feedback on iterations
  • Lead a small team of Product Owners
  • Coach and mentor members of the team as well as members of the cross-functional development organization on how to collaborate and conduct idea generation, consumer research, test design and execution, measurement, product implementation, customer interactions and roll out

 

 

 

So, what are the essential criteria to apply?

 

  • All candidates must evidence an existing right to work in the UK'
  • At minimum 5+ years’ experience in product manager / owner or business-related experience or technical leadership (preference will be given to relevant CRM experience)
  • Demonstrated ability to analyze and interpret complex concepts and the ability to solve complex problems
  • Effectively lead and collaborate across boundaries to implement decisions and /or initiatives
  • Experience leading, coaching and mentoring personnel 

 

 

The successful candidate must also demonstrate competency in:

 

  • Ability to measure, evaluate and act on financial and operational results
  • Ability to implement business strategies across multiple distribution channels
  • Excellent communication skills combined with the ability to influence others
  • Ability to drive individual and departmental goals 
  • Strong interpersonal, analytical, time management and organizational skills

 

 

We also have some desirable criteria

 

  • Experience working in an agile methodology
  • Experience working with contact centers

 

What we offer

 

As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

 

Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

 

We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

 

We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

 

 

Statement on Fair Employment and Equal Opportunities

 

Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

 

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

 

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

 

 

The closing date for receipt of applications is Monday 22nd August 2022

 

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