Product Manager (hybrid)

Date Opened: Jan 20, 2023

Location: Belfast, GB Derry/ Londonderry, GB Strabane, GB

Company: Allstate Insurance Company

About Us


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.


Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 






Belfast/ Derry-Londonderry/ Strabane/ Remote, GB



Your role in the team



We are hiring for a Solutions Engineer within our ATSV (Allstate Technology, Services & Ventures) Direct Sales, Service & Marketing organisation. We are in the midst of transforming our organisation to standardise and optimise our contact centers as part of rethinking how we engage with our customers. The Solution Engineer-Lead Consultant serves as the Technology Lead and leads environment design for the applications aligned to a specific business unit. The Solution Engineer undertakes complex projects requiring additional specialized technical knowledge. The Solution Engineer coordinates with architecture, engineering and application teams on complex projects to determine requirements and ensure system enhancements are successfully implemented and monitored. The Solution Engineer has broad infrastructure knowledge and deep application knowledge.


This role directly supports Allstate’s vision and strategies of transformative growth and Contact Center Modernization.



Responsibilities include (but are not limited to)


  • Collaborate with various architecture and engineering teams to gather requirements and provide solutions that meet performance, availability, capacity and resiliency targets for highly complex systems
  • Act as the bridge between the technology and business teams
  • Consult on the strategic direction of enterprise technology
  • Drive requirements analysis activities and develop the design of complex solutions. Produce and present appropriate documentation as needed
  • Maintain awareness of current state technology and business drivers, make recommendations for major/significant changes to the application environments or architecture.
  • Influence business partners to prioritize for enterprise benefit and risk reduction
  • Adopt technology solutions that leverage existing patterns, practices, roadmaps and Architecture direction
  • Provide technical and professional leadership and coach more junior level Solution Engineers
  • Participate in industry-related conferences and events




So, what are the essential criteria to apply?


  • All candidates must evidence an existing right to work in the UK'
  • At minimum 4 years relevant experience in a tech lead engineer/solution architecture experience/solution design role   


The successful candidate must also demonstrate competency in:


  • Ability to communicate and present advanced technical topics to business audiences
  • Demonstrated ability to analyze and interpret complex concepts
  • Effectively collaborate to implement decisions and initiatives in an integrated manner
  • Ability to measure, evaluate and act on financial and operational results
  • Ability to drive individual and departmental goals 
  • Strong interpersonal, analytical, time management and organizational skills
  • Able to mentor individuals and teams on design and solutioning


We also have some desirable criteria


  • Experience with APIs
  • Experience participating in or leading discovery and framing sessions
  • Experience / Knowledge of complex application design / solution architecture
  • Experience with event-driven architecture patterns such as Kafka
  • Experience of solution integration with both vended and enterprise applications
  • Experience of AWS or other cloud platforms


What we offer


As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.



Statement on Fair Employment and Equal Opportunities


Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.



The closing date for receipt of applications is Thursday 2nd February 2023