Technology Engineers - Cloud Platform (hybrid or remote)

Date Opened: May 11, 2022

Location: Belfast, GB

Company: Allstate Insurance Company

About Us


The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.


Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 





Belfast/Derry-Londonderry/Strabane/ Remote GB


Your role in the team


Allstate’s Automation & Orchestration Organization is looking for motivated Systems / Platform / IT / Software and Solution Engineers to help us provide a platform onboarding concierge service for the rest of the company.  We’re quickly developing a new cloud environment and the associated systems and controls to enable other business areas at Allstate to achieve their goals in an efficient and secure manner.  Platform onboarding concierge Engineers will join a highly collaborative team that works on cutting edge, industry relevant technology.  Don’t miss this opportunity to join an organization where your innovative thinking and technology skills can make an impact on the future of the way Allstate develops and delivers software in the future.  



The Team:


As part of the team within the Allstate Automation & Orchestration Organization, the successful candidates will collaborate with the Platform Engineering team and  the Application teams that leverage the platform to provide troubleshooting,  triaging and general consultation that enables easy onboarding and utilization of the platform. As a team we understand that a good hosting experience requires coordination and collaboration across multiple dependent services and teams. 

The Platform Concierge Engineer has competencies in systems thinking and the continuous delivery of Application Software and integration with various dependent services. 

The ideal candidate will have excellent communication skills, a passion for learning new technologies and helping others, DevOps knowledge, and a previous systems administration-style role such as scripting deployments and installations.


This role drives quality hosting onboarding experience through: 


  • Understanding hosting requirements
  • Translating requirements to onboarding services
  • Knowledge sharing and assistance
  • Troubleshooting and triaging
  • User documentation
  • Daily interactions and open communication channels
  • Active participation in regular meetings (e.g., product team standup, planning, retrospective)
  • Able to work effectively across organizational and geographical boundaries 


So, what are the essential criteria to apply?


  • All candidates must evidence an existing right to work in the UK
  • At minimum 3 years IT industry experience including at least 1 years’ technology development and implementation experience
  • Proven ability to provide technical documentation and update/maintain Microsoft SharePoint, Confluence or other Collaborative sites
  • Proven ability to interact with various teams and roles to knowledge share, assist and solve technical problems across different technologies and/or technology stacks


The successful candidate must also demonstrate a high level of competency in:


  • Self-starter and able to actively learn different technologies as needed to provide white glove service
  • High degree of empathy to understand user experience and identify improvement opportunities that can be effectively communicated with responsible teams
  • Basic monitoring and ability to measure environment health 
  • Infrastructure automation and desire to streamline processes and implement self-healing
  • Actively work to transfer knowledge of software engineering practices and technical skills to other team members.
  • Maintain positive outlook in handling continuous change and bring a sense of urgency in driving positive change at Allstate (innovation, faster time to market, improved quality)
  • Embrace an organization model that is self-directed / self-managed as a team and as individuals



We also have some desirable criteria


  • Undergraduate Degree in Computer related discipline
  • Previous coding experience
  • Platform / System Administration experience
  • Familiarity with the following tools:
    • Jenkins
    • Artifactory
    • Kubernetes
    • Docker
    • GitHub




What we offer


As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.



Statement on Fair Employment and Equal Opportunities


Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.



The closing date for receipt of applications is Monday 23rd May 2022.