UX Design Manager (hybrid or remote)

About Us

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

Location

Northern Ireland/Remote GB

We’re a large and well-respected digital design community of 120+ passionate UX Designers, Content Designers, Researchers, Visual Designers, and Design Program Managers. We're hiring to evolve UX across dozens of digital products, services and Allstate brands, and to establish a shared design platform: an expanded design system, reusable content, user research, and design thinking.   
 

Here’s what you can expect from a UX career at Allstate:   

• Participate in a collaborative, fun and friendly remote team environment that values diversity, builds and trains individuals, and supports long-term career and skills growth. 
• Contribute to large-scale digital systems and products that are used by millions of customers and have a meaningful impact on our business. 
• Join a proven UX organization that is benefitting from high growth, demand, visibility, and investment. 
• Practice true user-centered design, supported by robust research and analytics capabilities. 

At Allstate, you’ll help innovate and reinvent insurance and improve customers’ lives by designing products to support them in their moments of greatest need, and you’ll have fun along the way.  Join our diverse team of creative problem solvers using our talents for good — at work and in life. 

Your role in the team

The UX Design Manager is responsible for leading a UX design team and applying user-centered design methods to frame and deliver experiences. This person will serve as the steward for the end-user by championing lean UX practices in a fast-paced agile environment. The UX Design Manager will collaborate with key stakeholders, UX team members, UX leadership, product managers, developers, and end-users to define, design, ship and iterate products.

All applicants should provide work samples, with proper consideration of copyright restrictions. The applicant should be able to speak to their design philosophy and be aware of design trends. Applicants who cannot provide work samples will not be considered.

Responsibilities

• Lead one or more multi-disciplinary team(s) aligned to a work stream or product, including defining the direction, quality, and outcome from a UX perspective.
• Model how to use human-centered design approaches to frame problems, uncover patterns, discover opportunities, visualize concepts, and lead a team.
• Partner with product managers and technology leads to assess and prioritize strategic opportunities in an agile development environment.
• Manage, coach and mentor UX designers on lean research and design practices.
• Ability to manage expectations with senior leaders and project stakeholders to help shape, define and manage ongoing communication throughout the project lifecycle.
• Lead the team to design and envision future experiences iteratively in a dynamic environment by being mindful of how the experience needs to evolve over time.
• Guide the team to create just enough documentation to communicate designs and research results to stakeholders beyond the immediate team of developers and product managers. Able to stay away from overproduced deliverables and support collaborative in-person decisions.
• Able to create rapid iterations of design prototypes and validate them for usefulness and usability with users.
• Model what it looks like to be a continuous learner. Grow and share your depth of knowledge and apply it to develop your team and evolve how design happens at Allstate.
• Enable and adhere to a measurement strategy with metrics that matter; ensure qualitative and quantitative data is captured and used appropriately to inform decisions for the products in purview.

So, what are the essential criteria to apply?

• All candidates must evidence an existing right to work in the UK
• 5+ years as a UX practitioner in highly collaborative environments; and
• At least 2 years of people management experience; and
• Experience facilitating a wide breadth of human-centered design methodologies; and
• Expert-level proficiency in at least one, ideally two, UX disciplines such as: Interaction Design, Information Architecture, Visual Design, Content Strategy, UX Research, or Product Design; and
• Expert-level understanding of the user-centred design process and methods; and
• Strong knowledge of qualitative and quantitative research methodologies; and
• Expertise using industry design tools such as Figma, Sketch, Adobe, Axure, InVision, etc. 

We also have some desirable criteria

• Bachelor’s degree or higher in the following is a plus: Design, Human Computer Interaction (HCI), Interaction Design, Information Sciences, Psychology, Human Factors, and/or Computer Science.
• Experience designing in insurance, financial, or highly regulated verticals is a plus.

What we offer

As Digital DNA’s Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

The closing date for receipt of applications is Tuesday 28th March 2023

#LI-Remote