Alternate Transportation Consultant - Remote/Home based worker

Date Opened: Nov 6, 2021

Location: Carefree, AZ, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

The Alternate Transportation Function is responsible for managing lost costs associated to 1st party transportation expense and 3rd party loss of use claims to ensure Allstate pays the right amount on each claim.  The unit will handle alternate transportation escalations and work directly with the insured, claimant, repair shop, and alternate transportation vendor to resolve any issues.

 

Candidates should be located in PST/MST. 


The Alternate Transportation Analyst III will play a vital role to ensure we deliver on our promise to help restore people's lives after they experience a loss. The individual will be responsible for managing and investigating alternate transportation escalations to ensure we maintain compliance applicable laws and regulations, properly managing loss costs for the company, and provide exceptional customer experience. They will identify current issues countrywide and support leadership as they work through current barriers that impact the duration of alternate transportation.  The individual will work directly with all the offices across the country along with building relationships with our alternate transportation vendor. They will be challenged to manage multiple cases simultaneously, and document key activity for each claim. They will be a part of a virtual team and their ability to be self-motivated is imperative to this position.  They will deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

 

Customer Service

  • Compassionately asks effective questions and anticipates future needs based on past transactions while handling inquiry calls to produce a positive customer experience
  • Assist alternate transportation vendor in obtaining information for alternate transportation management
  • Simplifies difficult processes/concepts and makes recommendations for change based on customer and business partner feedback
  • Responds positively and persuasively to opposing views voiced by others

 

Loss Management/Investigation

  • Assesses one's own work, applying knowledge to prioritize work and to investigate, evaluate and negotiate customer solutions to achieve fair and equitable settlement
  • Communicates the pros and cons of an action, using logical arguments, making recommendations to influence fair settlements
  • Expands skill within own work area to assess the accuracy of detailed information.
  • Identify underlying issues to consider option for managing costs and supporting Allstate's industry-leading operational standards
  • Applies understanding of regulatory requirements and standard process for claim handling

 

Process Exeuction

  • Collaborates with and influences others  to drive results in a fast paced environment 
  • Use compassionate communication across all Claims Service Areas
  • Assess the accuracy of detailed payment invoices and applies guidelines validating proper payments are issued
  • Provide basic technical guidance or influences the work of others and acts as a contact for less experienced employees
  • Provides direction to processors and supports management

Job Qualifications

  • Bachelor's Degree Preferred
  • 1- 2 years of experience in a Body Shop environment or customer service in a claim handling environment
  • Ability to write auto estimates a plus
  • Applies general knowledge of claim process, policies, and procedures to include negotiation and settlement
  • Strong written, verbal skills
  • Proficiency in Microsoft Office
  • Strong organization skills and ability to work independently
  • Bilingual candidates encouraged to apply
     

What’s in it for you? 

  • Paid training and licensing   
  • Internet reimbursement 
  • Generous paid time off (PTO) 
  • Tuition reimbursement  
  • Discounted gym memberships 
  • Cafeteria style health insurance plan- starts day one! 
  • 401K match and pension plan 
  • Volunteer opportunities + matching donations  
  • Visit AllstateGoodLife.com to learn more  

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. 

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


Nearest Major Market: Phoenix