Corporate Relations Sr. Manager--Allstate Service Businesses

Date Opened: Apr 26, 2019

Location: Northbrook, IL, US

Company: Allstate Insurance Company

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description


The Senior Manager, Corporate Relations, Allstate Service Businesses*, is responsible for leading fully integrated Corporate Relations strategies to engage and build understanding with internal and external stakeholders around the role of the Service Businesses portfolio in Allstate’s growth strategy. The person in this role will listen, build relationships and align with senior leaders and cross-functional partners in the units and enterprise, creating leading positions in personal transportation, data and telematics that support measurable impact in reputation, business growth and culture evolution.


* Allstate Service Businesses include Allstate Dealer Services, Allstate Roadside Services, Answer Financial, Arity, Drift and SquareTrade; InfoArmor is in the leadership scope.

Key Responsibilities

Strategic thinking and reputation management


  • Partner and leverage all aspects of Corporate Relations to better po­­­sition Allstate as a family of companies that is innovating to broaden our protection services to remain relevant to the connected consumer.
  • Create and manage Corporate Relations strategies that reflect business objectives, link to Allstate’s corporate narrative and support core growth drivers.
  • Ensure leading business positions in personal transportation and digital protection link to Allstate’s broadening view of protection; ensure message consistency and integration between the department, partnering functions, business units and the enterprise.
  • Ensure plans support cross-channel storytelling, using internal and external media that account for measurable push and pull tactics.
  • Counsel business leaders and partners on complex issues, including risk and mitigation scenarios that protect reputation at the enterprise and unit level; proactively identify and manage emerging and existing issues that may have an impact on overall business performance and the image of Allstate.
  • Proactively identify processes and ways of working that integrate internal and external storytelling and thought leader platforms across the enterprise; measure results and apply learning to achieve stronger results.
  • Develop and oversee internal and external measurement strategies. This involves developing and improving internal/external communication plans, based on key measurement findings.
  • Conceive and execute thought leadership platforms specifically related to Allstate’s mobility and data protection services to advance credibility, market position and reputation.

Key Responsibilities (Cont'd)



  • Develop relationships within Corporate Relations, functional and business unit partners to build integrated strategies that drive positive stakeholder engagement.
  • Act as a business and functional leader who can lead integrated teams through complexity and change to achieve positive, measurable outcomes.
  • Provide clear, concise and actionable feedback, integrating perspectives and prioritizing stakeholder input, to advance strategic objectives with pace.
  • Influence strategy and achieve results through direct and indirect accountability.
  • Leverage creativity and curiosity to achieve positive outcomes.
  • Sharing learning so results can be applied across the enterprise.


Project management


  • Identify, maintain and use appropriate internal and external resources to achieve results.
  • Influence the work of the department and the enterprise to ensure all initiatives and strategies support units and enterprise in achieving reputation, business development and culture objectives.

Job Qualifications

Expert-level skills and abilities

  • Executive communication and positioning strategies
  • Communication strategy and planning
  • Reputation and brand management
  • Issues management/crisis communication
  • Policy and thought leader advocacy
  • B2B and consumer media relations
  • Social and influencer media experience
  • Presentation and oral communication
  • Written communication
  • Internal and external communication


Expert-level knowledge

  • Business acumen in automotive, financial or other service sector experience
  • Cross or multi-unit business experience (external/industry)
  • Change management; ability to navigate matrixed organizations
  • Lead in deadline-driven scenarios
  • Agency, partner and budget management


Expert-level experience

  • 10-15 years of insurance industry experience, including corporate relations/communications experience
  • Insurance, financial services or other shared service business acumen preferred
  • Automotive or consumer packaged goods/brand building valued
  • Combination of corporate and field experience valuable


Expert-level education

  • Bachelor’s degree in communications, marketing or journalism

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. 

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