Team Leader - Transactional Quality

Date Opened: Apr 6, 2024

Location: Pune, Maharashtra, IN

Company: Allstate Insurance Company

Job Responsibilities

Job Responsibilities: 
Driving 100% audit completion as per required sample size.
Monitoring the team performance and cultivating continuous improvement in the process
Design and deploy Quality Assurance Framework for new transitions
Facilitate lean projects and process improvement initiatives to gain productive benefits 
Managing attrition rate through people management skills
Enforcing compliance Quality Management Standards
Reviewing and approving the cross skill and up skill training plans for the team
Handling quality disputes and conducting quality data analysis to set up action plans
Periodic review of QRD ( Quality review document) and seeking sign off from stakeholders 
Review RCAs, Reporting as required
Driving QA efficiency  and performance management
Support/lead change management; process, control & technology
Leading reduction of variation (RCA/calibration)
Driving checklist/reporting standardization
Adherence to QA framework & SOX compliance
Provides formal and informal performance feedback to team members (1 X 1 discussions on a monthly basis, record & share the MoM)
Ensure timely performance discussions are closed for QA resources (as per organization policies)
Maintain the updated & consolidated defect log for all the processes

Primary Skills:
Bachelor’s degree preferred
Excellent communication and influencing skills (written & verbal)         
Green Belt preferred 
Intermediate Excel, Documentation (Flowcharts, SIPOC, QRD etc.) and Presentation skills
Ability to work well with all stakeholders to build credibility quickly, and to improve team’s performance
Ability to identify root causes, and develop pragmatic recommendations; able to develop a solution and solve problems creatively