Enterprise Content Management Senior Consultant (Remote - Home Based Worker)

Date Opened: Nov 21, 2021

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

In today’s fast-paced world, customers expect quicker, better and customized experiences.  To stay competitive, we need to utilize technology to modernize our systems and processes. The Enterprise Services Program & Strategy Implementation team manages all new business, renewal and endorsement transactional documents for the enterprise, and is charged with developing and overseeing multi-year roadmaps to implement new capabilities supporting document management, enterprise content management, eSign and electronic delivery.

 

This individual would support efforts to expand our capabilities to provide an Enterprise Content Management (ECM) ecosystem and processes. They will be immersed in long-term plans for cross-enterprise Transformative Growth (TG) and existing product efforts and will gain exposure to and work closely with other business and technology areas.  

Key Responsibilities

Working closely with individuals across the enterprise, this individual will help embed capabilities to enable Enterprise Content Management (ECM) for our customer-facing documents and communications:

 

  • Project Management
    • Attend and contribute to Enterprise Content Management (ECM) Core Team Member meetings. 
    • Achieve seamless project delivery and results and report on success criteria/metrics, communicating results to stakeholders, course correcting and offering innovative solutions. 
    • Support the development of business requirements and process flows for the creation/change/approval of content. Support tracking & testing of new ECM products/processes. Investigate/resolve issues.
    • Ensure all project decisions support business results and drive efficiencies/consistency. 
    • Support the development of ECM taxonomy and governance processes. 

 

  • Change Management
    • Support the development and execution of a variety of AOR communications, education and tactics to ensure adoption of ECM processes, working with Change Management partners, and integrating with broader Transformative Growth (TG) messages. 
    • Stakeholder Management & Engagement: Provide input to key decisions and escalate issues related to resources/expenses/financial plans. Engage market-facing businesses for reuse/extension opportunities.
    • Partner with Sr. Manager – ECM to create presentations/visibility for executive leaders and ECM Team
    • Provide overviews/updates reflecting overall progress, success criteria, risks, budgets and metrics associated with this work. 

 

  • Collaboration
    • Support the partnership with Product and Marketing content authors/approvers across the enterprise and Technology to design the ECM ecosystem and workflow processes. 
    • Populate ECM system with content for the proof-of-concept and TG minimal viable product (MVP). 
    • Gain deep business process and ECM Tools subject-matter-expertise. 
    • Develop training materials and contribute to the training of business teams on how to use new tools.

Knowledge/Skills Required

  • Bachelor's degree required
  • 5+ years of Insurance industry/project management/marketing /content management knowledge preferred
  • Familiarity with concepts of Agile software development 
  • Advanced program/process/project management skills and systems-thinking
  • Digital process expertise, ideally with experience using Content Management tools
  • Advanced relationship management, leadership skills, and organizational savvy
  • Advanced ability to support the development and implementation of business strategies across the enterprise, collaborating to implement initiatives in an integrated manner 
  • Intermediate ability to influence others, structuring and presenting documents to effectively communicate with and inspire trust of cross-functional partners and management, driving alignment and decision making
  • Advanced communication skills with strong Microsoft Suite expertise
  • Intermediate analytical skills, providing critical thinking and problem-solving
  • Proven action-orientation and ability to develop tactics to support changing business objectives
  • Intermediate financial acumen
  • Intermediate ability to measure, evaluate and act on financial and operational results

Compensation Data

Compensation range for this position is $75,000 - $85,000 per year, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.

 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

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