Online Service Product Owner

Date Opened: Aug 4, 2022

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Online Service Product Owner is responsible for leading 'day to day'. 'sprint to sprint', 'release to release', and 'Product to Product' level activities related to a segment of the online service portfolio of products, including the customer facing My Account application, and all related features and experiences such as the Personalized Onboarding and Renewal Experience (POE and PRE), the Quick capabilities and the Preference Centers. The role leads an agile team including facilitating all applicable agile ceremonies, representing the customer in defining requirements, understanding the product vision in order to manage and prioritize the backlog, and partnering with key stakeholders. The Product owner collaborates with other Product Owners to holistically support the portfolio.

Key Responsibilities:

 

  • Lead a scrum team, managing the team backlog, facilitating sprint planning, and writing and grooming user stories focused on a defined feature set, resulting in the delivery of high value initiatives and an exceptional customer experience
  • Participate with assistance in cross functional programs/initiatives that impact online service, including promoting self-service capabilities and communicating a point of view related to self-service impact
  • Look for, lead and develop new initiatives, innovations and business opportunities, providing guidance on improvements, resulting in the intake of new work
  • Collaborate with Product Managers and other Product Owners to ensure programs and processes across the entire system are aligned and prioritized, identifying potential problems and assisting in their resolution
  • Communicate scrum team updates, status and issues clearly to key stakeholders and leaders, in various settings and formats
  • Actively engage in the team’s agile processes, identifying opportunities to make them more effective
  • Leverage Key Performance Indicators and other operational metrics to monitor customer satisfaction and needs, identifying optimization opportunities

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• Bachelor's Degree or equivalent experience
• 3 or more years of related experience
 

Functional Skills:

  • Existing knowledge of and expertise with a subset of the capabilities of online customer self-service
  • Ability to maintain established relationships necessary to influence delivery and roadmaps, and to communicate concepts to stakeholders to influence decision making and buy-in
  • Ability to think strategically, properly prioritize work to ensure the best business results, and to drive and own decision making
  • General understanding of product development concepts and agile techniques and processes
  • Demonstrate an analytical mindset with critical thinking, problem solving, and ability to tell a story with data to influence decision making, with guidance.
  • Utilize a systems-thinking mindset by demonstrating awareness and understanding of the whole and of how the parts within are interdependent, with assistance
  • Customer experience focused, participates effectively in a culture of customer centricity
  • Results driven, with a proven track track record of delivering value added results
  • Ability to work in ambiguity, looking for the broader picture, continuously improving, and asking questions
  • Demonstrate adaptability, flexibility, innovation, risk taking, resilience, and ability to learn from experience and setbacks

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation Data

The hiring salary for this position is 70,000 - 105,000, commensurate based on experience.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.

 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.