Sr. Fraud Consultant

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Date Opened: Apr 12, 2024

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

 

Job Summary

The Fraud Risk and Return Management (FRRM) team within ERRM (Enterprise Risk and Return Management) helps areas prevent and reduce fraud risk for Allstate and our customers. FRRM enables Allstate to establish a Fraud Hub for the enterprise that coordinates fraud solutions, addresses fraud incidents, measures fraud losses, and escalates, as appropriate, through:

  • Fraud Enterprise Operating Model and Governance
  • Enterprise Fraud Incident Management
  • Fraud Controls Maturity Acceleration
  • Fraud Infrastructure

Job Description

This role is on the FRRM team supporting a central enterprise fraud governance and escalation function. This team has accountability for providing:

  • Enterprise fraud loss analysis and formal reporting of opportunities
  • Central coordination point and communication protocol for incidents of high impact and cross-functional (i.e., incidents that are not necessarily isolated to certain business units, with no clear ownership)
  • Enterprise view/inventory of fraud fighting agents and fraud control inventory that drive targeted fraud risk assessments and control solutioning progress across enterprise
  • Event-driven fraud prevention/detection engines, sitting atop fraud data mart / repository available to enterprise fraud fighting partners

Key Responsibilities

  • Provides consistent fraud governance across the enterprise
  • Deepens understanding of enterprise-wide view of fraud loss analysis and reporting
  • Focuses on fraud incidents that are cross-functional and impactful across multiple areas and stakeholders
  • Builds enterprise fraud control inventory while analyzing control gaps and executing on a project plan with milestones & outcomes
  • Addresses fraud in early stages of key product lifecycle
  • Performs analysis to identify possible fraud and analyzes activity to detect and prevent fraudulent activity based on reports, alerts, or notifications
  • Leads the collaboration of identifying fraud risk in a particular business area or customer journey within Allstate
  • Identifies gaps in current systems, policies, and strategies and recommends enhancements and process improvements based on assessment of fraud systems and processes
  • Communicates effectively emerging and/or changing risk and related control opportunities and enhancements to management
  • Supports development of the fraud risk and return decision, creating fact base to quantify value of mitigation efforts to enable the business to manage the risk decision 
  • Coordinates state-specific Anti-Fraud Reporting for the enterprise

Job Qualifications

  • 3+ years relevant experience, applying a fraud risk-based framework/approach
  • 3+ years of fraud analytics/data reporting, assessment, and Excel/Power BI experience with the ability to analyze data, identify trends, & apply it to problem resolution
  • 2+ years of insurance experience and business controls/fraud technology experience preferred
  • Experience with storyline development & key messaging using PowerPoint
  • Experience with e-commerce, digital, and/or transactional fraud
  • Experience with fraud incident response
  • Experience with project planning & milestones/deliverables/outcomes
  • Preferred experience working on a team developing control inventories, identifying potential gaps, and reporting 
  • Preferred some experience using an Archer GRC (Governance, Risk, and Compliance) tool
  • Solid understanding of fraud risks, and risk management processes to identify and monitor fraud risks within the organization
  • Ability to establish & manage relationships with internal & external partners
  • Be comfortable navigating the grey, dealing with ambiguous projects
  • Strategic thinking and ability to theme quickly while having attention to detail
  • Certified Fraud Examiner designation and/or interest in pursuing this designation is beneficial


Compensation offered for this role is $68,500 - 120,000 per year and is based on experience and qualifications.


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate's benefits, visit https://www.allstate.jobs/benefits/.

 

Learn more about life at Allstate. Connect with us on LinkedIn or watch a video.

 

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Allstate generally does not sponsor individuals for employment-based visas for this position.

 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

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