Avail- Field Operations Manager (Seattle)

Date Opened: Nov 23, 2021

Location: Seattle, WA, US

Company: Allstate Insurance Company

Avail is a car sharing service to help people get where they want to go–whether that’s to run errands, take an unforgettable road trip, or explore a new city–while helping locals earn cash from their unused cars. We are passionate about making shared transportation safe, simple, and affordable, and redefining what it means to own a car.

 

We’ve assembled some of the sharpest folks from across industries to compete against the antiquated system of traditional car rental. We put ideas into action and learn along the way in an open, collaborative work environment. As a part of Avail, you’ll make a direct impact and help build a business from the ground up. No matter where you’ve been, we’re always looking for fresh thinking and new perspectives. 

Job Summary

 

The Car Sharing Team is a group within Allstate Service Businesses.  It is a peer to peer car sharing service that connects owners of underutilized vehicles with individuals looking to borrow cars on a temporary basis. The Car Sharing Field Operations Job Family focuses on supporting the operations of the business.  Roles within this job family include business development, management of Car Share site locations, marketing and analytics.

The mission of the Car Sharing team is to reduce the cost of car ownership for Americans by matching owners of underused vehicles with individuals who would like to loan them convenient, affordable vehicles. The Field Operations Associate Manager will be the face to the customer and will oversee operational processes and provide vision and direction to meet strategic goals and exceed customer and provider expectations. 
 

Key Responsibilities

 

  • Develop and manage a team of onsite specialists, guiding and supporting their efforts to design, implement, execute, and improve service request and fulfillment processes
  • Inform development and evolution of process capabilities and enabling technologies
  • Inform objectives for operational processes including customer support, dispatch, case management, issue resolution, and provider support
  • Develop and manage solutions to achieve process objectives and performance targets (timeliness, quality, customer satisfaction, etc.)
  • Participate in the operations management team, regularly sharing observations and ideas and contributing to the evolution of business strategy and practices
  • Promote a culture of high performance, collaboration, learning, and skillful innovation and evolution
  • Support team planning, budget, and expenses
  • Ensure team members receive timely and appropriate training and development
  • Establish and monitor team and individual performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments  

 

Structure – As a member of the Car Sharing Operations leadership team this position reports directly to the Car Sharing Field Operations Manager, who reports to the Car Sharing Product Leader. An Associate Operations Manager will typically have 3 to 5 direct reports and is accountable for the results of his/her individual performance and the performance of his/her team.  
 

Knowledge/Skills/Abilities/Experience

 

  • Bachelor’s degree or comparable experience base 
  • Experience in a customer facing role
  • Experience managing a team
  • Demonstrated ability to develop and lead new operational processes
  • Strong communication skills
  • Ability to represent Car Sharing in a variety of internal and external forums
  • Process-oriented and able to lead process improvement projects
  • Valid driver's license with satisfactory driving record within company-required standards

That’s the day to day, here’s the bigger picture.

 

Avail was founded by The Allstate Corporation in 2018. But you’ll be working for (and at) Avail. Our work environment blends the ingenuity and flexibility of a startup with the scale and strengths of a Fortune 100 company. Perks include a generous PTO policy, flexible working options, and a focus on leadership, wellness, and culture. We also offer 401k, health insurance, and other employment benefits for your future.

 

See a job you love? We encourage you to apply, even if your experience isn’t a perfect match.

Learn more about life at Avail. Connect with us on Instagram and LinkedIn

 

We generally do not sponsor individuals for employment-based visas for this position.
 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
 
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Nearest Major Market: Seattle